Shipping & Returns

-All requesting of quotation and enquirements will be answered without any purchasing engagement.

-Both enquiries and direct orders from our web site, will be answered with a definitive quotation, in order to avoid mistakes at the published prices or to prevent eventual variations which may have take into account due to speciphic circumstances.

-Delivery time will be stated at the definitive quotation. The delivery time will start running from the moment of payment of the goods. The order will get firm from the payment reception at DIVISION VELA accounts.

-Transport costs will be always at customer´s expenses; for this reason, the customer can feel free to decide the transport company which will carry their godos, if they want to do it.

-Transport cost can be payed at the arrival of the goods, or well, closed to the goods amount, at the moment of confirmation of order.

-All goods will be sent within the determinated delivery time after completely payed. Any goods will be expided if we don´t have any paying comprovation document.

-In some special cases, for instance, due to a long delivery time and an important total amount, we will accept the following payment conditions: 50% in advanced for order confirmation and 50% before expedition.

-Payment will be done through bank transfer, bank investment or effective money in our accounts. We regret not to accept bank checks.

-Deffective products will be replaced or repaired without cost, only once showed that this deffect comes from a production failure. In order to be able to determinate this, deffective goods will be sent to DIVISION VELA, paying the customer the sending of goods. We will analyse if really there´s a production mistake or if goods have got deffective because of a bad using. In the first case, we will replace goods and send it to the customer. Transport will be free and we will pay to the customer the expenses of sending of defective goods.
Should the defect come from a negligent use (or a transport damage), goods will not be substituted free and both transports will be payed by the customer.

-DIVISION VELA keeps the right to eventually change prices without previous advice, if unpreventable market situations shoud drive to it.
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